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How can I place an order?

There are two possible ways in which you can place an order: Directly through our website or by contacting our sales team directly.

If you would like to place the order through our website, then you will need to select the product/s you like, add them to the cart and make the payment with Credit Card, Debit Card or ACH.

If you would like to place an order with our Sales Team, then please contact us by email at contact@cassoni.com or phone to 305.808.9590 and a member of our Sales Department will assist you.

How can I place an order To the Trade?

If you are a certified designer or architect and want to place an order to the trade you can do that directly from our website or by contacting our sales team. If you would like to do so on our website, you need to have a trade account with us, which will give you access to trade prices. After that, the process is very simple and it is just like placing a regular order.

You will just need to select the product/s you like, add them to the cart and make the payment. As the order will be to the trade, it will be exempted from sales taxes.

What happens once I place the order?

Once the order is placed, you will receive a notification confirming that your order has been placed, but with a pending status. The order is not confirmed until we confirm it, which will happen in up to five business days.

Once the order is confirmed, it will began its production. You will be able to track the status of your order on the orders section in your account. You will also be notified by email with the updates on its status. Once the order is ready, it will be shipped to the US and later to you.

How can I make a change to an order I already placed?

Changes to orders already placed are subject to our possibilities and the availability of the factory. Changes can be made on the next 48 business hours after an order is placed. Once the status of the order is ‘confirmed’, no changes can be made to it.

If you would like to make a change to your order, please contact us.

What is the lead time once the order is placed?

All the products we offer are made as a special order for each client. They are produced in the exact finishes, materials and sizes as the client requests. That is why, our Standard Lead Time is 12-16 weeks. This includes production of the products and shipping to the Unites States. Then, it takes approximately one more week for us to ship the order from our warehouse to your final destination.

However, we have introduced our Quick Ship program for products that can be delivered in a faster lead time of 2-10 weeks.

How can I cancel or return my order?

We do not work with stock. Instead, all products are produced for each order exactly as each client requests. Therefore, once an order is placed it becomes a special order and cannot be canceled or returned.

What shipping options are available?

We offer four types of deliveries:

– Warehouse Delivery consists of delivering your order to a warehouse of your choice. This delivery is offered at no extra cost. The order will not be unpacked, installed or assembled in any way.

– Curbside Delivery consists of delivering your order to the first protected area outside of your home or designated destination (for example: garage, front porch, entrance) and is also offered at no extra cost. The order will not be delivered to an indoor location or be carried to another floor. It will not be unpacked, installed or assembled and removal of debris or old furniture is not included.

– Inside Delivery consists of delivering your order to the room of your choice of your home or the designated destination. The order will not be unpacked, installed or assembled and removal of debris or old furniture is not included. This delivery is offered at an additional cost of $45.00 per order. It does not matter if the order includes one or multiple products, the fixed cost of the inside delivery will be the same.

– White Glove Delivery and Assembly is our highest delivery service and includes shipping and complete installation of your order in the room/s of your choice. It doesn’t matter the amount of products nor the time it takes to install them. This service is offered at an extra cost of $95.00 per order with disregard of the amount of products. There are no time limits or excess flights of stairs to carry products up and it doesn’t matter if the installation takes 30 minutes or 5 hours, no additional fees will be collected, so relax and just wait as your luxury pieces are installed. Moreover, after the delivery is done, debris will be removed. Removal of old furniture is not included.

This service does not include electrical or structural installations (for example: suspension or wall lamps). If a product needs to be installed attached to a wall, it is the responsibility of the client to prepare the proper backing of the wall before the installation.

All the above mentioned delivery options and prices are only valid within the Contiguous United States. For shipping to other US Regions or International Shipping, please contact us.

Where do you ship?

We offer everywhere, all across the United States and internationally as well. If you want the order to be delivered to the Contiguous United States you can place the order directly through our website.

If you would like the order to be delivered to other regions of the US or to other countries, please contact us by email at contact@cassoni.com or phone to 305.808.9590 and a member and we will give you a quote for the order with shipping to your destination.

How can I change my delivery address after the order is placed?

If you placed an order and would like to change the delivery address please contact us by email at contact@cassoni.com or phone to 305.808.9590. Please provide the order number and new shipping information when contacting us.

Can I pick up my order from your warehouse?

Yes. You can pick up your order directly from our warehouse in Miami, Florida. To do that, please contact us in advance by email at contact@cassoni.com or by phone to 305.808.9590.

My order arrived damaged. What should I do?

We make sure that all our orders are delivered with our expert delivery partners. However, in the unlikely event that you received a damaged or faulty product, please contact us immediately so we can address the issue and give you a solution as soon as possible.

Damages must be reported at the time of the delivery and noted in the Bill of Lading. Concealed damages can only be accepted within the next 72 hrs of the delivery and will require clear pictures of the damage.

All our orders are shipped with complete insurance, so if products are damaged in transit, don’t worry, we will take care of it and send you a replacement without any cost.

How can I pay to place an order?

You can place an order on our website by paying the full amount with Credit or Debit Card or ACH. If you want to pay with Wire Transfer or Check, please contact us. Orders delivered outside the United States must be paid with Wire Transfer.

Orders can also be placed by paying a 50% deposit, instead of the full amount. If you would like to place the order with a deposit, please contact us as well.

You can reach us to our email to contact@cassoni.com or phone to 305.808.9590.

How do I create an account?

To create an account, go to our Account Section and click on Create Account. You can choose between a Standard Account or a Trade Account.

Standard Accounts are for regular final clients, while Trade Accounts are for Designers or Architects who would buy for a project.

What is the difference between a Standard Account and a Trade Account?

Standard Accounts give access to retail prices of our products and are used by final customers who will buy for themselves. Trade Accounts give access to special discount prices for designers and architects who would make an order for a project of a client. Moreover, orders placed with Trade Accounts do not have Sales Tax.

How do I create a Trade Account?

To create a Trade Account go to the Account Section and click on Create Account. There, select Trade Account and fill the form with your information. You will need to upload a valid Resale Tax Certificate. After that, we will evaluate your request and notify you on whether it was approved or not.

Once your account is approved, you will be able to place an order with your Trade discounted Prices.

Need further assistance?

Cassoni team is here to help you