All the products we offer are made as a special order for each client. They are produced in the exact finishes, materials and sizes as the client requests. That is why, our Standard Lead Time is 12-16 weeks. This includes production of the products and shipping to the Unites States. Then, it takes approximately one more week for us to ship the order from our warehouse to your final destination.
However, we have many products in our Quick Ship program that can be delivered in a faster lead time of 6-10 weeks.
We offer four types of deliveries:
A) Warehouse Delivery consists of delivering your order to a warehouse of your choice. This delivery is offered at no extra cost. The order will not be unpacked, installed or assembled in any way.
B) Threshold Delivery consists of delivering your order to the first protected area outside of your home or designated destination (for example: garage, front porch, entrance) and is also offered at no extra cost. The order will not be delivered to an indoor location or be carried to another floor. It will not be unpacked, installed or assembled and removal of debris or old furniture is not included.
C) Inside Delivery consists of delivering your order to the room of your choice of your home or the designated destination. The order will not be unpacked, installed or assembled and removal of debris or old furniture is not included. This delivery is offered at an additional flat rate of $45.00 per order. It does not matter if the order includes one or multiple products, the fixed cost of the Inside Delivery will be the same. (Does not apply to Canada or Mexico which will have a different delivery rate)
D) White Glove Delivery and Assembly is our highest delivery service and includes shipping, delivery, and complete installation of the ordered Products, as applicable, in the room/s of your choice. It does not matter the amount of products nor the time it takes to install them. This service is offered at an extra flat rate of $95.00 per order. It does not matter if the order includes one or multiple products, the fixed cost of this service will be the same. This service includes complete assembly of your order. There are no time limits or excess flights of stairs to carry products up. It does not matter if the installation takes 30 minutes or 5 hours, no additional fees will be collected, so relax and just wait as your luxury pieces are installed. Moreover, after the delivery is done, debris will be removed. Removal of old furniture is not included. Notwithstanding the above, Cassoni reserves the right to cancel the White Glove Delivery and Assembly service and provide You with a full refund of the applicable cost, if the requested assembly and placement of the Products is impossible or commercially unreasonable or impractical, with said determination being made at Cassoni’s sole and absolute discretion.
This service does not include electrical or structural installations (for example: suspension or wall lamps). If a product needs to be installed attached to a wall, it is the responsibility of the client to prepare the proper backing of the wall before the installation.(Does not apply to Canada or Mexico which will have a different delivery rate)
All the above-mentioned delivery options and prices are only valid within the contiguous United States. Canada and Mexico will have a different rate which will be specified at the end of the check out (if ordered through our website) or at the end of the Order Confirmation (if ordered through our sales team). For shipping to other US Regions or International Shipping, please contact Cassoni.
For any of the delivery options, you are responsible for ensuring that there is adequate access to the premises that allow the delivery to be made. Additional costs to access your premises and make the delivery are your responsibility (for example: the need of a crane, a special truck or vehicle to access difficult roads, forklift, etc.). In case special resources like the ones mentioned above are needed, please contact Cassoni to check if they can be provided to you at an additional cost or if they need to be provided by you.